Repair Store Policies

Return & Exchange Policy

Items sold at retail price are backed by a thirty (30) day money back guarantee and a one (1) year repair or exchange guarantee except for software. Discounted items (price matched, clearance, and open box) items are backed by fourteen (14) day refund or exchange. All items eligible for return or replacement must be returned unopened and in new condition. All open box items returned will be subject to a 15% restock fee. Damaged items or items missing original packaging or contents will be refused. 

Only the following items are eligible for returns or exchange:
New software 
New brand name computer systems
Custom built Ctrl Alt Del computer systems
New Items except custom or name brand computer systems

Bank Draft/Payment Orders/Check Policy

Any and all bank drafts, payment orders or checks returned and/or dishonored for any reason whatsoever will be charged a handling fee of twenty-five dollars ($25.00) or five-percent (5%) of the face value whichever is greater. I/we understand that a service charge may be assessed on any unpaid balance equal to the maximum allowed by law. Should legal action be taken to secure payment, customer assumes liability for all collection expenses, including collection agency fees, and or attorney’s fees at the rate of 33% and all court costs. This includes in house customers and on-site customers.

Pre-Pay Agreement

If I agree with any and all repairs, then I agree to prepay for any and all repairs. No repairs will be started until paid for. Items will not be returned to customers until all final payments have been made in full.

Hardware Labor Warranty

Hardware repairs performed at Ctrl Alt Del LLC such as screen, jack, motherboard replacements, etc. come with a standard 90-day warranty unless otherwise stated. This warranty covers parts replacement and labor during the warranty period.

Software Labor Warranty

Software repairs such as infection removals and Windows installations come with a 7-day warranty. Ctrl Alt Del LLC offers a variety of protection plans to protect against future viruses. 

Custom Build System Warranty

Ctrl Alt Del LLC provides a 1 year parts warranty (see “Warranties” section) and a lifetime labor warranty (see lifetime labor warranty) on all new custom built Ctrl Alt Del LLC branded computer systems.

Labor Warranty Regarding Software

Corruption & Viruses
Bugs

Our Guarantee Does Not Protect Against the Following

Surge Protector Misuse or Failure
Any “Acts of God” (lightening strikes, tornados, etc)
Accidents caused maliciously or with intent to damage

Repair Time & Delivery

Ctrl Alt Del LLC will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Ctrl Alt Del LLC shall not be liable for any failures or delay in service due to any cause beyond its control. Ctrl Alt Del LLC reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.

Replacement Parts

You recognize that Ctrl Alt Del LLC is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Ctrl Alt Del LLC does not always have access to original equipment manufacturer (OEM) parts.

You recognize that after any service is performed, the damaged parts that are replaced during service become property of Ctrl Alt Del LLC. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.

Responsibility to Pick Up Devices

All devices and items must be picked up no later 30 days after completion of repair and notification to the customer. Any items left in Ctrl Alt Del LLC’s posseission after 30 days is considered surrendered and property of Ctrl Alt Del. After 30 days, Ctrl Alt Del will consider your equipment abandoned and may dispose of your equipment in accordance with applicable law. You agree to hold Ctrl Alt Del LLC harmless for any damage or claim for the abandoned property (as stated in the signed work order every customer receives before the repair process is initiated), which we may discard or recycle at our sole discretion 30 days from customer being notified that your product has been serviced.

Accessing Data on Customer Devices

As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Ctrl Alt Del LLC will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.

Data Backup & Recovery Services

In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Ctrl Alt Del LLC will backup data to the best of our ability for a fee. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Ctrl Alt Del LLC employees will direct affected customers to a reputable data recovery company.

Data Loss

Customer agrees that prior to Ctrl Alt Del LLC servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Ctrl Alt Del LLC shall not be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.

Work Authorization & Service Waiver

You hereby authorize Ctrl Alt Del LLC to perform diagnostic, repair, and installation services on your product (the “work”). You agree to pay for such work in accordance with the terms and conditions of this Agreement.

– Warranty Work. If the work is covered under an existing limited warranty you hereby authorize Ctrl Alt Del LLC to perform the Work in accordance with the terms and conditions of such limited warranty and you hereby agree to pay any charges applicable to such Work pursuant to such limited warranty. Confirmation of the limited warranty prior to Ctrl Alt Del LLC’s provision of warranty service. For warranty service the terms and conditions of the applicable limited warranty shall apply and this agreement does not modify, increase or decrease the respective rights and obligations of the parties under such limited warranty nor does this agreement grant you new rights except as provided herein. Ctrl Alt Del LLC does not provide warranty service for any mouse, keyboard, printer, or monitor acquired with your product. Consult the written limited warranty you received when you purchased the product if you have any questions about your rights and obligations where the terms of this agreement and the limited warranty are inconsistent. The terms of the limited warranty will govern.
– Out of Warranty Work. If the work is not covered under an existing limited warranty, you hereby authorize Ctrl Alt Del LLC to obtain parts and to perform the work, and you agree to pay all applicable fees, taxes, and other charges for such parts and services in accordance with Ctrl Alt Del LLC’s current price list. Prices are subject to change without notice or obligations prior to you authorization to perform services. Prices do not include applicable taxes or shipping and handling, which will be added to the price you pay. A minimum diagnostic charge will be charged for the initial diagnosis of any repair not covered by a limited warranty whether or not you subsequently authorize such repair. Please consult the current Ctrl Alt Del LLC price list for the amount of this charge before you sign this agreement or authorize any work to the product.

Trade-In Policy

By participating in this Trade-In Program you agree to assume to obligations outlined below. It is your responsibility to read this Agreement carefully to understand your obligations. You also agree to the terms and conditions set forth below regarding the Trade-In Program. 

In these terms and conditions, the item you are trading in is referred to as “item”.
-You are the only owner of the item and have the right to transfer all ownership of the item. No other person company, or entity has any ownership interest of any kind in the item.
-The item description, serial number and model number you provide are accurate and complete. The serial number on the Item is original and has never been tampered with.
-You are providing the item to Ctrl Alt Del LLC in working order. You are responsible for the condition of the item upon its arrival at a Ctrl Alt Del LLC location. If the item does not work when it arrives at a Ctrl Alt Del LLC location, you agree to pay for the shipping cost necessary to return the Item to you!
-I understand that once this transaction is accepted, the Item and all information, data and software stored on the item shall become the sole property of Ctrl Alt Del LLC. Your transfer of the Item to Ctrl Alt Del LLC may not be revoked by you.
-Upon receipt of the item, Ctrl Alt Del LLC will inspect the item to determine the item’s valuation. If Ctrl Alt Del LLC accepts the item Ctrl Alt Del LLC will provide credit towards the purchase of a product from Ctrl Alt Del LLC. The valuation may be  substantially different than the original estimate provided to you. You agree that the Ctrl Alt Del LLC’s valuation of the item after Ctrl Alt Del LLC receives the item is final.
-Upon Receipt of the item by Ctrl Alt Del LLC, all information, data, and software on the item will be deleted and unrecoverable.
-If Ctrl Alt Del LLC is damaged or incurs and kind of expense because you were not authorized to transfer ownership of the item, because of the condition of the item, or because of any software or other information stored on the item, you agree to defend, indemnify and hold Ctrl Alt Del LLC harmless from any liability, claim, or expense associated therewith including Attorney’s fees incurred by Ctrl Alt Del LLC.
-In the event of the employment of an attorney(s) by Ctrl Alt Del LLC resulting from your participation in the Trade-In Program the Ctrl Alt Del LLC’s attorneys’ fees shall by paid by you, in addition, all cost and expenses of any suit brought by Ctrl Alt Del LLC by reason of failure by you to comply with any of the terms, covenants, and conditions of this Agreement.
-Once this agreement for purchase of the item is signed the contract is complete and cannot be revised or revisited.

Labor Contracts & Net 30 Terms Accounts

House terms account is subject to credit approval. If the Buyer shall fail to make any payments in accordance with their terms and conditions hereof, Seller, in addition to its other rights and remedies, but not in limitation thereof, may at its option defer shipments or deliveries hereunder, or under any other contract with the Buyer, except upon receipt of satisfactory security or of cash before shipment. Customer agrees to pay interest on all past-due sums at (1.5%) per month. Customer hereby grants to Seller a security interest in the Products to secure payment in full.

Sales & Promotions

Promotional offers are only good for one offer on any given purchase.  From time to time Ctrl Alt Del LLC may be marketing in different classes of offerings of promotions.  Eligibility for each offer may depend on your place of employment, if you are attending school, if you meet certain age requirements and more.  At no time does Ctrl Alt Del LLC offer double promotions on the same invoice.  

In-Store Cameras

In-store cameras are used to assist in loss prevention and to protect the valuable internal and customer belongings while you are in the store.